HOME RESPONSE 360

WE DELIVER
A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease.

WE OPERATE
A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures.

OUR PROPOSITION
Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle.

This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback.

OUR CLAIMS PROCESS INVOLVES
Capture of key data in the first call
Claims Validation
Routing to OEM or Sub Contractor Network Within Agreed SLA’S
Keeping Communication Open With the Engineer and Customer
Gaining Customer Feedback
Validate Contractor Invoices
Live Claims Tracking & Reporting
OUR CLAIMS PROCESS IN A SNAPSHOT
This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services.

OUR TARGET PARTNERS
Our Target Partners
Energy Providers
Insurance Companies
Off Gas Grid Suppliers
Utility Companies
OEM’S
Housing Associations & Local Councils
Resident Management Companies